Self-service checkouts are leading ‘good, honest people’ to shoplift, the chairman of Marks & Spencer has said.
Archie Norman said unmanned tills needed to be ‘easier to use’ to help avoid rising rates of thefts, and that the technology had broken the ‘human link’ between retailers and shoppers.
‘When normally good, honest people [are] buying their shopping and it doesn’t scan, and there’s nobody manning the checkouts, they’re saying, ‘It’s not my fault and I don’t have much time, so if I can’t get my strawberries through, I’ll just put them in my basket’,’ he said.
Mr Norman explained that he is not
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