Constant computer problems at the Child Maintenance Service are leading to parents being overcharged, placing them in desperate straits, a whistleblower said.
The caseworker said staff are ‘slamming their heads on keyboards’ at the ‘crazy’ IT glitches, and estimated up to one in five calculations are wrong.
It comes just months after a Daily Mail exposé found that at least two fathers have killed themselves and many are being ‘financially crippled’ by inflated demands from the government agency.
The whistleblower said: ‘We get quite a lot of complaints that calculations are incorrect and parents saying they have suicidal tendencies.’
Concerns are so severe that
To provide well-rounded coverage and a breadth of insight across various events, we rely on contributions from several staff writers, each bringing their own area of expertise to our publication.