I am a retired expat living in Thailand. In early 2020, I booked return flights back to London to visit my elderly parents.
I was set to depart from Bangkok to Gatwick via Dubai on an Emirates flight on 9 April, and return on 23 April via the same route. The tickets cost £1,081.46.
As the coronavirus lockdown started on 23 March, these flights never took off and my trip was cancelled. However, I never received my money back from the airline. Is it too late? M.B, Thailand
Helen Crane, This is Money’s consumer champion, replies: Every time a reader contacts me to say they are still
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