A great-grandmother received a bailiff’s letter demanding repayment of an outstanding water bill – after she had been wrongly declared dead.
Ginnette Bye, 78, was sent the letter by debt collection agency Phillips and Cohen Associates on behalf of Southern Water earlier this month, looking to speak to the executor of her estate.
The letter demanded payment of £60.87 owed on Mrs Bye’s account following her ‘death’, despite her being alive and well and already paying her monthly bill by direct debit.
Southern Water has since rectified the ‘error’ and is currently reviewing the process to ‘understand what went wrong’.
Mrs Bye and her
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