At a warehouse in east London, a gentle-looking woman in her 50s named Ann is going through – and emptying – a stranger’s handbag. There’s a single, unopened contact lens; an eyebrow pencil with its lid off; receipts; coins; a baby’s dummy. Ann takes all of these out, one by one, and sets them down on a desk. ‘You do [imagine who the owner is] in your head,’ she says. ‘You think, if your bag looks like this, what does your house look like?’
We are inside the Lost Property Office of Transport For London (TFL) – a 50,000-square-foot site near
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