I ordered €1,000 from online bureau de change TravelFX for our summer holiday.
The currency was despatched via Royal Mail special delivery, which guarantees next-day delivery, tracks the parcel and requires a signature on receipt.
I did not receive the money and contacted TravelFX to complain but have got nowhere.
P.K., Nottinghamshire.
Sally Hamilton replies: TravelFX uses the Royal Mail special delivery service to send out all of its orders.
When currency does not arrive with a customer, it initiates a claim on the Royal Mail insurance, which is included as part of the service. Should the claim be successful, the customer’s money is refunded.
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