Smartly dressed in a suit with his hair smoothed back as he addressed the Lord’s Public Services Committee, Simon Hunter said he was ‘hugely proud’ of the ‘modernisation journey’ on which he was taking the Child Maintenance Service (CMS).
The director of the government agency told the peers sitting in front of him that the high-tech improvements he had introduced were making it ‘slick and more usable’ and ‘incredibly accessible through the digital channels’.
His upbeat assessment last year prompted utter disbelief from parents who had suffered huge financial hardships after a string of failings by the CMS so severe that some
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