When Brenda Bird opened her water bill in January she knew instantly there must be a mistake. Her six-month charge was more than four times the £100 she usually paid.
The 83-year-old, who has lived in the same home in Margate, Kent, for 45 years, pays Southern Water by cheque twice a year.
When she queried the £403 bill, Brenda was told she must have used more water than usual, an accusation she firmly denies.
The great-grandmother has since resorted to recycling every drop she can to cut down her usage – but she says Southern Water continued to slap her with these
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