BT threatened to turn off a vulnerable 91-year-old dementia sufferer’s broadband despite him relying on it for life-saving medical care alarms, the Daily Mail can reveal.
Alan, who lives in South Wales, lives independently thanks to a range of devices and alert systems put in place by his daughter Anne Hanscomb, 57, who resides 100 miles away in Wiltshire.
These include a telecare alarm connected to his landline, cameras around the home and an alarm on the front door.
Ms Hanscomb followed all BT’s safety procedures designed to protect vulnerable people during the digital switchover, which is a nationwide initiative to replace increasingly
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