Anna Money, which holds the business account for our property rental company, has left more than £700,000 of our money inaccessible for 82 days.
It froze our account and we cannot access a penny.
We supplied every piece of information it requested, including source-of-funds evidence, but it decided to close our account and on July 30 confirmed it was working to return the funds ‘as quickly as possible’.
That was 40 days ago.
A.F., Bolton
Sally Hamilton replies: You were in a state of high anxiety when you got in touch as the sums stuck in the closed account were needed urgently to complete the purchase
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