Mum died on holiday but the insurer didn’t help so I had to pay for her to be repatriated: SALLY SORTS IT

In early June, my parents went on a two-week holiday to Turkey. A few hours into their stay, my mum began having difficulty breathing and her heart stopped.

During the short ambulance trip to the hospital, her heart was restarted. My dad called me in the early hours to ask me to fly out to Turkey as soon as possible.

When I arrived, my mother was still in intensive care, unresponsive and sadly died a couple of hours later.

We have had issues with the travel insurance claim ever since, which started because my mum’s various medical conditions had not been transferred over

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