A 57-year-old woman whose state pension top-up cash got lost in the system for more than a year has received an apology from the Government, after we stepped in.
Sharon Partridge double-checked with staff that her £814 payment would boost her eventual state pension before she transferred the money in summer 2025.
But HMRC has since admitted it gave her wrong information about her National Insurance (NI) record as well as an incorrect reference number for the purchase, after This is Money took up her case.
It had written to Mrs Partridge, a part-time cleaner who lives in Shropshire, last spring asking her
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