Sarah Couldwell was shocked when a customer mistook her shaking hands as a sign that she was angry.
‘I’d given her some information and afterwards she told my colleague I was so angry my hands were shaking with rage,’ recalls Sarah, 52, a personal banker at a High Street bank.
‘Nothing could’ve been further from the truth as I enjoy helping customers. I was horrified.’
In fact, since she was 15, Sarah has suffered from involuntary shaking in her hands and arms.
‘Over the years I simply accepted it – I didn’t know anything could be done about it,’ she says.
‘I actually have an
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