I took my vintage Chanel handbag to Selfridges for repair at The Handbag Clinic, which operates as a concession within the store, and paid £125.
More than three months later, a parcel was delivered by a courier arranged by the firm.
Rather than my repaired bag, which I estimate is worth in excess of £7,000, it contained a Juicy Couture wash bag.
Despite extensive communication with The Handbag Clinic and Selfridges, both have effectively closed the case and placed responsibility on the courier, telling me that I must pursue the matter with it directly. Please help. A.F., Putney, west London.
Sally Hamilton replies: You told
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