After losing her mum to cancer, a woman from Essex decided to do something in her memory. She resolved to go ahead with the extension to her home that was originally planned as a place to care for her mother.
Still grieving, she chose a builder recommended to her by a neighbour. She had every reason to think she could trust him. After all, how cruel would a person have to be to take advantage of someone in their time of need?
But like the third of adults in Britain that have hired a builder who turned out to be unreliable or
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